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Social security began as a government sponsored program to assist in financial support for the citizens of the United States finding themselves in two categories: elderly or disabled. Funding for Social Security comes from income-earners who pay a percentage of their income. This is what is known as the social security tax.
Social security benefits are then paid out to recipients at retirement or disability based upon how much, over their lifetime, was paid into the social security fund. The federal agency of course, to contact, is the Social Security Administration, if you feel that you have unjustly been denied entitled benefits.
The SSA has a complex appeal process which includes an administrative law hearing and a national appeals council, whose determination, should it go that far, is deemed final within the SSA system. Like many other areas of the law, social security laws are very complicated and confusing.
To assure that you're receiving the benefits that you're entitled to, it is usually a good idea to consult an attorney that handles these particular matters and knows the law in this regard.